Last updated: 2 March 2026

These Terms and Conditions (“Terms”) govern your use of this website (the “Website”) and any services you request from Bond Associates (“we”, “us”, “our”), including enquiries, quotations and bookings for event staffing and related services. By using the Website, making an enquiry, requesting a quote, or placing a booking, you agree to these Terms.

Important: If you are using the Website or booking on behalf of a business or organisation, you confirm you have authority to bind that organisation to these Terms.

1. About us

The Website is operated by Bond Associates.

2. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above shows when changes were made. Your continued use of the Website after changes are posted means you accept the updated Terms.

3. Using the Website

You agree not to misuse the Website. In particular, you must not:

  • Use the Website in any way that breaches applicable laws or regulations
  • Introduce viruses, trojans or other harmful material
  • Attempt to gain unauthorised access to the Website, server, or any connected database
  • Interfere with or disrupt the integrity or performance of the Website
  • Use automated systems (bots/scrapers) to access the Website without our permission

4. Information on the Website

The Website is provided for general information. While we try to keep content accurate and up to date, we do not guarantee that the Website (or any content) will always be available, error-free, complete, or current.

5. Enquiries, quotes and bookings

5.1 Enquiries

When you submit an enquiry (for example, via a form, email or phone), you agree that the information you provide is accurate and complete to the best of your knowledge.

5.2 Quotes

  • Quotes are provided based on the information available at the time and may be subject to change if requirements change.
  • Unless stated otherwise, quotes are valid for a limited period and may expire.
  • A quote does not constitute acceptance of a booking until confirmed by us in writing (including by email).

5.3 Booking confirmation

A booking is formed when we confirm it in writing (including by email) (“Booking Confirmation”). Any additional or different terms you provide (for example in purchase orders) will not apply unless we agree in writing.

6. Pricing, invoices and payment

  • Prices will be as set out in the Booking Confirmation and/or invoice.
  • Unless stated otherwise, payments are due in accordance with the terms on the invoice.
  • Late payments may result in interest and/or recovery costs to the extent permitted by law.
  • If you dispute an invoice, you must notify us promptly with details of the dispute.

7. Changes, cancellations and rescheduling

Event services often require staffing, scheduling and commitments in advance. If you need to change, cancel or reschedule:

  • Please notify us as soon as possible in writing (email is fine).
  • Cancellation/rescheduling charges may apply, depending on how close the change is to the event date and costs already incurred.
  • Any applicable charges will be explained to you and confirmed in writing.

8. Your responsibilities (clients/venues)

To help us deliver services safely and effectively, you agree to:

  • Provide accurate event details (date, time, location, access, brief, dress code and site rules)
  • Ensure a safe working environment and comply with applicable health and safety requirements
  • Provide reasonable access, facilities and cooperation for our staff (as appropriate to the role)
  • Inform us in advance of any special risks, hazards, security requirements, or licensing restrictions
  • Obtain any permissions/consents required for your event (for example venue approvals)

9. Our staff and subcontracting

  • We may supply staff directly and/or through approved partners, as appropriate for the booking.
  • Staff are expected to act professionally and follow reasonable site rules and instructions relevant to their role.
  • You must not directly solicit, hire, or engage our staff for a defined period around the event without our written consent (where permitted by law). If applicable, this may be subject to a separate agreement or fee.

10. Intellectual property

Unless otherwise stated, we own or license the intellectual property rights in the Website and its content (including text, graphics, logos and design). You may view and print pages for your own lawful use, but you must not copy, reproduce, modify, distribute or commercially exploit content without our written permission.

11. Links to third-party websites

The Website may include links to third-party websites. These links are provided for convenience only. We do not control third-party sites and are not responsible for their content, policies, or availability.

12. Liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be excluded by law.

Subject to the paragraph above, and to the extent permitted by law:

  • We are not liable for losses caused by events outside our reasonable control (see section 13).
  • We are not liable for indirect or consequential losses (such as loss of profit, loss of business, or loss of goodwill).
  • Our total liability in connection with the Website and/or services will be limited to the fees paid (or payable) for the relevant booking, unless a higher cap is required by law or agreed in writing.

13. Events outside our control (Force Majeure)

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, transport disruption, power/network outages, venue closure, strikes, pandemics, government actions, or other unforeseeable events. Where possible, we will work with you to reschedule or agree a practical solution.

14. Complaints

If you have a complaint about the Website or our services, please contact us using the details in section 1 with as much information as possible so we can investigate and respond.

15. Privacy and cookies

Our use of personal data is described in our Privacy Policy. Information about cookies is set out in our Cookie Policy.

16. General legal terms

  • Severability: If any part of these Terms is found unlawful or unenforceable, the remainder will continue in force.
  • No waiver: If we do not enforce a provision, that does not mean we waive our right to do so later.
  • Assignment: You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations where lawful.
  • Third party rights: No one other than you and us has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory local consumer laws apply.

18. Contact

If you have questions about these Terms, contact us: